CDO Group is breaking the mould with its approach to customers' needs and service levels within the industry, and we believe that training and development is a key driver of performance and staff retention.

Developing the skills of our staff in this highly competitive industry is a key factor that differentiates CDO Group from its competitors; it is what enables us to add value to the service we provide for our customers. In this way we seek to enhance our service delivery and become long-term partners with all our customers. CDO Group has developed its own internal training team by requiring all field based Contract Managers to hold formal training qualifications.

CDO Group will conduct a training-gap analysis for all new starters to ensure that we identify knowledge deficits and provide all the necessary underpinning knowledge for the proper conduct of their job role. We start with a pre-deployment programme for new starters that introduce them to CDO Group, as well as providing training that is specific to the CDO Group client with whom they will be deployed. This is the start of a process of planned continuous professional development that can include NVQs in security and customer service, Fire marshal training and first aid.

If a client has a particular training need, we can consult our strategic partner and specialist training organisation CPL Training.

CPL Training offers a comprehensive portfolio of compliance training and staff development programmes to various industries including the Security Industry. CPL Training can provide existing courses in subjects such as:

• Security guarding
• Door supervision
• CCTV PSS
• Conflict management
• Physical intervention
• FAW & appointed persons
• Fire marshall
• Manual handling
• Food hygiene & HACCP
• NVQ's level 2&3